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IT's don't get paid enough


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This is a true story from the WordPerfect Help Line, which was transcribed> from a recording monitoring the customer care department. Needless to say> the Help desk employee was fired; however, he/she is currently suing the> Wordperfect for "Termination without Cause." Actual dialogue of a former> WordPerfect Customer Support employee (now I know why they record these> conversations!)>> "Ridge Hall computer assistance; may I help you?"> "Yes, well, I'm having trouble with WordPerfect."> "What sort of trouble?"> "Well, I was just typing along, and all of a sudden the> words went away."> "Went away?"> "They disappeared."> "Hmm. So what does your screen look like now?"> "Nothing."> "Nothing?"> "It's blank; it won't accept anything when I type."> "Are you still in WordPerfect, or did you get out?"> "How do I tell?"> "Can you see the C: prompt on the screen?"> "What's a sea-prompt?"> "Never mind , can you move your cursor around the screen?"> "There isn't any cursor: I told you, it won't accept> anything I type."> "Does your monitor have a power indicator?"> "What is a monitor?"> "It's the thing with the screen on it that look like a T.V.> Does it have a little light that tells you when it's on?"> "I don't know."> "Well, then look on the back of the monitor and find where> the power cord goes into it. Can you see that?"> "Yes, I think so."> "Great. Follow the cord to the plug, and tell me if it's> plugged into the wall."> "Yes, it is."> "When you were behind the monitor, did you notice that there> were two cables plugged into the back of it, not just one?"> "No."> "Well, there are. I need you to look back there again and> find the other cable."> "Okay, here it is."> "Follow it for me, and tell me if it's plugged securely into> the back of your computer."> "I can't reach."> "Uh huh. Well, can you see if it is?"> "No."> "Even if you maybe put your knee on something and lean way> over?"> "Oh, its not because I don't have the right angle... it's> because it's dark."> "Dark?"> "Yes - the office light is off, and the only light I have is> coming in from the window."> "Well, turn on the office light then."> "I can't."> "No? Why not?"> "Because there's a power failure."> "A Power... A Power failure? Aha, okay, we've got it licked> now. Do you still have the box and manual and packing stuff your computer> came in?"> "Well, yes, I keep them in the closet."> "Good. Go get them, and unplug your system and pack it up> just like it was when you got it. Then take it back to the store youbought> it from."> "Really?" Is it that bad?"> "Yes, I'm afraid it is."> "Well, all right then, I suppose. What do I tell them?"> "Tell them you're too stupid to own a computer."
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