FINNER Posted February 28, 2004 Posted February 28, 2004 This is a true story from the WordPerfect Help Line, which was transcribed> from a recording monitoring the customer care department. Needless to say> the Help desk employee was fired; however, he/she is currently suing the> Wordperfect for "Termination without Cause." Actual dialogue of a former> WordPerfect Customer Support employee (now I know why they record these> conversations!)>> "Ridge Hall computer assistance; may I help you?"> "Yes, well, I'm having trouble with WordPerfect."> "What sort of trouble?"> "Well, I was just typing along, and all of a sudden the> words went away."> "Went away?"> "They disappeared."> "Hmm. So what does your screen look like now?"> "Nothing."> "Nothing?"> "It's blank; it won't accept anything when I type."> "Are you still in WordPerfect, or did you get out?"> "How do I tell?"> "Can you see the C: prompt on the screen?"> "What's a sea-prompt?"> "Never mind , can you move your cursor around the screen?"> "There isn't any cursor: I told you, it won't accept> anything I type."> "Does your monitor have a power indicator?"> "What is a monitor?"> "It's the thing with the screen on it that look like a T.V.> Does it have a little light that tells you when it's on?"> "I don't know."> "Well, then look on the back of the monitor and find where> the power cord goes into it. Can you see that?"> "Yes, I think so."> "Great. Follow the cord to the plug, and tell me if it's> plugged into the wall."> "Yes, it is."> "When you were behind the monitor, did you notice that there> were two cables plugged into the back of it, not just one?"> "No."> "Well, there are. I need you to look back there again and> find the other cable."> "Okay, here it is."> "Follow it for me, and tell me if it's plugged securely into> the back of your computer."> "I can't reach."> "Uh huh. Well, can you see if it is?"> "No."> "Even if you maybe put your knee on something and lean way> over?"> "Oh, its not because I don't have the right angle... it's> because it's dark."> "Dark?"> "Yes - the office light is off, and the only light I have is> coming in from the window."> "Well, turn on the office light then."> "I can't."> "No? Why not?"> "Because there's a power failure."> "A Power... A Power failure? Aha, okay, we've got it licked> now. Do you still have the box and manual and packing stuff your computer> came in?"> "Well, yes, I keep them in the closet."> "Good. Go get them, and unplug your system and pack it up> just like it was when you got it. Then take it back to the store youbought> it from."> "Really?" Is it that bad?"> "Yes, I'm afraid it is."> "Well, all right then, I suppose. What do I tell them?"> "Tell them you're too stupid to own a computer." Quote
Miyamoto Musashi Posted February 28, 2004 Posted February 28, 2004 The Support employee (former) nailed this guy good... Quote
Killer From Away Posted February 28, 2004 Posted February 28, 2004 man thats greatmy only question is why doesnt my pepsi stay in the cup holder? Quote
MrBojangles Posted February 28, 2004 Posted February 28, 2004 lol, thats hilarious. the guy told em to do the right thing though.damn noobies. Quote
Teladro Posted February 28, 2004 Posted February 28, 2004 I agree. We don't get paid enough. I can't afford my second BMW. Quote
LORD_ORION Posted February 28, 2004 Posted February 28, 2004 I assure you this is an Urban Legend, but it is funny as hell.How do I know? I worked for Corel, the current owners of Word Perfect, and really, it is an urban legend. Quote
Kamikaze Posted February 28, 2004 Posted February 28, 2004 we don't get paid enoughit's why I work at a radio station in the sales department, with the ocassioanl DJ workI hate the music, pay is good, and damn it, all these pretty buttons Quote
Enders Posted February 28, 2004 Posted February 28, 2004 I'm sure if I were that support guy, I woulda done the exact same thing Quote
PUNISHER Posted February 28, 2004 Posted February 28, 2004 I would have asked for credit card numbers... Quote
Nosferatu Posted February 28, 2004 Posted February 28, 2004 Maybe you should have to take IQ tests before you buy computers...That would partially solve this problem. Quote
DasHuhn Posted February 29, 2004 Posted February 29, 2004 -Killer From Away]man thats great my only question is why doesnt my pepsi stay in the cup holder? The actual thing that happened was "coffee in the cup holder" and it was when CD-R's just came out. Quote
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