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Last few nights have been rough with almost everyone having high pings. Support ticket was submitted. Around midnight the pings finally got back down to normal. I do not believe it is only our server however. There have been a growing number of complaints in the battlelog forums with server issues. Some players can not log in and some can not even find servers. Tune in tomorrow to see what happens.


@midnight last night, server was fine finally. 


@today no idea. Using Chrome or IE11, pings do not show in battlelog.


This is definitly an EA issue.

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Tell EA to quit what ever it is they are doing. LOL 


When the server is undergoing an abnormally high ping, please do the following.


Could you please ask the player(s) with these issues to download winMTR and fill in the IP address of the server?

Please let it run for atleast 10 minutes. ( As administrator )


Download link: http://sourceforge.net/projects/winmtr

Step 1: Fill in the IP address of the server (without any ports)

Step 2: Click on start

Step 3: Wait for 15 minutes

Step 4: Click on Stop

Step 5: Copy results to clipboard and paste them in this ticket.


Best regards,



Contact: Telephone & Ticket at i3D.net

Helpdesk open Mon - Fri 08:00 - 24:00

Helpdesk open Sat - Sun 10:00 - 18:00


You can reply to this ticket by replying to this email directly, keeping the subject in-tact, or via the tickets page at https://customer.i3d.net/tickets/9dbc552c3d95f9bdb130e7801263c76db65011c1/T-254799-1F8P


If all else fails you could try some of these suggestions- 


- Uninstall the Plugin (in control panel>uninstall) then delete the containing folder placed in: C:\Program Files (x86)\Battlelog Web Plugins 


Fix for Mozilla FireFox: 


- Install the latest plugin 

- go to Addons (Firefox menu) -> Plugins 

- Search for ESN AND Battlelog 

- Set both to: always activated 

- close firefox, start it again and it should be fine then 


For Chrome: 


-Clear Browsing Data ( Settings/Privacy ) 

-Reinstalling the plugin by logging to Battlelog again 

-In the search bar typing the following command: chrome://plugins 

-Checking the box Always allowed for ESN Sonar API and Battlelog Game Launcher 

-Restarting the Browser 

-Log back into Battlelog via Origin (Play from Battlefield4 icon ) 

-Join a Server 


For Internet Explorer 11 

-Restart IE 11 

-From Internet Options/General tab -> Clear Browsing data -> Delete button 

-From Security tab, slide the bar to bottom -> Medium Protection 

-In Trusted Sites -> .battlefield.com should be added along with battlelog.battlefield.com/bf4/ and battlelog.battlefield.com/bf3/ 

-It will require a System Restart in order for the 7 step to be applied. 

-Log in again into Battlelog and download again the plugin. 

-Join a server. 


First, do this steps: http://help.ea.com/en/article/battlefield-4-punkbuster-troubleshooting/ [help.ea.com] 


Also, try this additional steps, if the above does not work: 


1. Open windows firewall 

2. Click advanced settings( on the left) and then inbound (also left) 

3. Find PnkbstrA.exe and PnkbstrB.exe (if you have two of both, its fine) 

4. Right click on each of them>properties>programs and services 

5. Make sure that "all programs that meet the specifications" is checked 

6. Then go to the "Advanced" tab and check all 3 boxes. Domain, Private and Public. 

7. REMEMBER TO DO THIS FOR ALL PnkBstr Files. Then save and quit. 

8. Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and delete "Pb" folder. 

9. Go to these 2 links: 

http://websec.evenbalance.com/downloader/download.php?file=1 [websec.evenbalance.com] 

http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe [evenbalance.com] 

10. Download and install both 

11. Run Pbsetup.exe (the first link) 

12. Add a game (eg. bf4) 

13. Check for updates. 


-Reinstall DirectX. 

1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist 

2:Find file named DXSETUP.exe, right lcik and select RUN AS ADMINISTRATOR . Install it. It should update your DirectX install. 

3: You might need to reboot computer first. 

4: try to launch game. 


Still doesn't work then.... 


-Update your Microsoft .NET framework. 

http://www.microsoft.com/en-us/download/details.aspx?id=17851 [microsoft.com] 


Make sore your drivers and updated. 


Get sure that you have disabled all ad and application blocking software in your browser and using the latest version of Adobe Flash. 


For Battlefield on PC, please enable the following online ports on your connection: 


TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127 

UDP: 3659, 14000-14016, 22990-23006, 25200-25300 


For specific instructions on how to open your ports, please visit http://www.portforward.com/ [portforward.com] or contact your router manufacturer. 


Also see this EA Help article for information on opening TCP or UDP ports: http://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/ [help.ea.com]

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