September 20, 20232 yr The Team is investigating an issue causing a decline in backend infrastructure performance. While the team is investigating, there may be brief periods of time where matchmaking to new instances will be disrupted. [2023-09-20 Updates] 1732 UTC - Initial notice, investigation underway. 1745 UTC - Escalating to major outage, infrastructure recovery is in progress. Attempts to reach the front end menu or game instances will fail at this time. 1900 UTC - Service is accessible once again. Shards that crashed during the outage are currently being stowed for recovery. 2215 UTC - Shards recovery complete. The team is continuing to mitigate issues causing some inventories not to load. This inventory recovery process in in-progress and some players will already see restored access. More updates to come. 2250 UTC - Infrastructure is operational, the team is continuing to investigate bugs that may have resulted from the outage. View the full article
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