Posted November 20, 20222 yr Character Resets have been temporarily disabled. Access to this feature is expected to return at 2000 UTC today. We have uncovered an unexpected crash in the Super pCache Mesh that has forced us to rebuild our caches during peak traffic hours. This has led to increased error rates related to login and persistence related functions. To help reduce the strain on the live service we have opted to take character resets offline. This in combination with other mitigation efforts have allowed us to accelerate the recovery process while we hand off valuable crash data to our engineers working on stability fixes over the course of IAE. This incident has also provided valuable insights that are already being leveraged to build more resilient systems as we continue to grow. We greatly appreciate everyone’s patience while we work to resolve this matter. [2022-11-20 Updates] 1850 UTC - Initial Notice. 1954 UTC - Character Reset access restored. Performing additional validations. 2103 UTC - Additional validations complete. View the full article
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