September 6, 200718 yr Ok I am about to vent here. Everyone knows that I don't have much time anymore to play games, and so when I do get a chance, I definitely take that opportunity to go shoot it up with my Armory buddies. So, normally my internet service is nice, I ping 30-50 to the armory servers. For the past 3 weeks, everything is +200ms plus ping, everywhere, Counter Strike servers, any servers! I called my ISP provider, and they can't find anything wrong! And to make everything worse, they say that everything is operating OK! They treat me like I don't know what I am doing, although I understand because not everyone knows about using simple tools like examining task manager, tracert, or dslreports for solving network problems. Everytime they asked me to run a check, I was one step ahead of them. For instance, they say "go to the start menu" and I say, and run tracert? I am pinging 200 on the first hop. Why can't they just believe me, send a technician to this area and just troubleshoot this problem! I am so mad, and I think I am going to call them every day now until this gets fixed!
September 6, 200718 yr Author Ok I am about to vent here. Everyone knows that I don't have much time anymore to play games, and so when I do get a chance, I definitely take that opportunity to go shoot it up with my Armory buddies. So, normally my internet service is nice, I ping 30-50 to the armory servers. For the past 3 weeks, everything is +200ms plus ping, everywhere, Counter Strike servers, any servers! I called my ISP provider, and they can't find anything wrong! And to make everything worse, they say that everything is operating OK! They treat me like I don't know what I am doing, although I understand because not everyone knows about using simple tools like examining task manager, tracert, or dslreports for solving network problems. Everytime they asked me to run a check, I was one step ahead of them. For instance, they say "go to the start menu" and I say, and run tracert? I am pinging 200 on the first hop. Why can't they just believe me, send a technician to this area and just troubleshoot this problem! I am so mad, and I think I am going to call them every day now until this gets fixed!
September 6, 200718 yr That's what I did. I kept records of all my traces and ping plots blah blah and finally they did something.
September 6, 200718 yr That's what I did. I kept records of all my traces and ping plots blah blah and finally they did something.
September 6, 200718 yr Paste your tracert results. Your first hop is in most cases your gateway. Do you have a router or is your modem setup like a bridge? Try getting a static IP from your provider and see if that helps. Merc
September 6, 200718 yr Paste your tracert results. Your first hop is in most cases your gateway. Do you have a router or is your modem setup like a bridge? Try getting a static IP from your provider and see if that helps. Merc
September 6, 200718 yr Author My bad, it isn't the first hop which is my gateway. I am using router/firewall which I have tried disconnecting just to see if it was the problem, and it isn't. I also have a wireless access point and I checked that too, but the only devices attached to it are authorized, I have it locked out to everything else. It is the hop right after that that is pinging +200ms, sometimes. To make troubleshooting worse, the pinging problem is intermittent and one second I am pinging normally, then the next it is out-of-whack. The only thing that is consistent is the throughput which is well below what it used to be. I used to get 8000 kbps download, and now most of the time, it is around 2000-2500 kbps which they say is normal. However when the pinging problem shows up, I have gotten as low as 350 kbps download. And it seems like the problems happen only after customer service hours so I can't call during the problem and prove it to them.
September 6, 200718 yr Author My bad, it isn't the first hop which is my gateway. I am using router/firewall which I have tried disconnecting just to see if it was the problem, and it isn't. I also have a wireless access point and I checked that too, but the only devices attached to it are authorized, I have it locked out to everything else. It is the hop right after that that is pinging +200ms, sometimes. To make troubleshooting worse, the pinging problem is intermittent and one second I am pinging normally, then the next it is out-of-whack. The only thing that is consistent is the throughput which is well below what it used to be. I used to get 8000 kbps download, and now most of the time, it is around 2000-2500 kbps which they say is normal. However when the pinging problem shows up, I have gotten as low as 350 kbps download. And it seems like the problems happen only after customer service hours so I can't call during the problem and prove it to them.
September 6, 200718 yr Call and ask to talk to a supervisor, and yell a lot, that usually works for me. I once had to go up two levels of supervisors with ticketmaster to get my problem sorted. Do you use comcast out there, or someone else?
September 6, 200718 yr Call and ask to talk to a supervisor, and yell a lot, that usually works for me. I once had to go up two levels of supervisors with ticketmaster to get my problem sorted. Do you use comcast out there, or someone else?
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