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Internet Traffic Management


Patches

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My ISP has 4 packages

 

Light= 1.7Mbps DL $39.95

 

Basic= 3.2 Mbps DL $49.95

 

Advanced= 6 Mbps DL $59.95

 

Ultra= 10 Mbps DL $79.95

 

I my subscription is Advanced and I am paying $59.95/month

 

I've received 5.76 Mbps as my best speedtest but my ISP is obviously only giving my speeds of Light to Basic.

 

I have called tech support so many times and they keep telling me they can't do anything to speed it up as they have to send a ticket in regarding my complaints and I wait and wait. The service doesn't get any better. Before December last year I was getting average 3-5 Mbps speeds. I have noticed a drastic change in my speeds and my latency fluctuates frequently while gaming. 

 

It make me believe the ISP is using some sort of ITM program to make me lose packets during gameplay. Last night everything was fine when we first got the server going and then lag from hell. I never experienced this type of service from my ISP since the new year.

 

Joining the game 88ms ping

/monthly_03_2015/post-2535-0-11331000-1425399478_thumb.jpg

 

After the game loads 225ms ping

 

/monthly_03_2015/post-2535-0-81551000-1425399484_thumb.jpg

 

During Gameplay 713ms ping

 

/monthly_03_2015/post-2535-0-91248100-1425399489_thumb.jpg

 

This is very disturbing and I have been doing a lot of research into the CRTC policy on traffic management practices

 

 It clearly indicates to me from what I have read is they are doing me wrong. It says in their policy: Prohibited traffic management practices

 

Unless your service provider has received prior approval from the CRTC, it may not use traffic management practices that do any of the following:

 

  • Lead to blocking the delivery of content to you
     
  • Result in the noticeable degradation of time-sensitive Internet traffic
  • Slow non-time-sensitive traffic to the extent that it amounts to blocking the content

It also says they are to give 30 days notice to me if my service is going to be changed. Not sure what to do. Maybe Formal complaint to CRTC http://www.crtc.gc.ca/eng/info_sht/t1043.htm

 

This is the reason you fellas don't see me gaming lately. :unsure:

88mbpsJoingameping.jpg.2cc023dd896b65de6132c134119d86de.jpg

225mbpsAftergameloads.jpg.f8f78db5a3ee8f984291aea08d48e2d1.jpg

Ping713Patches65150302.jpg.d8c9da1beca7e36944fe28f2718c9394.jpg

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Hey Patches the reason why your speed is limited is because of your infrastructure DSL has a cap around 15mbps while Wolf and I are running most likely cable though Wolf might be running fiber optic.  So no matter how much you pay you will still experience the same issues.  Also remember that while your local server may say your good it depends how your ISP routes you.  This actually explains why I don't play on the Seattle server even though I have massive bandwidth.  When I play on Seattle I get packet loss as well however when I play on an EU server I get a better ping and zero packet loss.  The reason why my ping is better to EU is because I'm right on the transatlantic line that is purely fiber optic.  While out west its mainly coaxial cable with some fiber.  EU servers I run anywhere from 85-125 ms while for some reason Seattle sits at around 120 ms with a bit of packet loss.  While playing the other night players warped all around me which is why I sat back and sniped.

 

Now one thing you can do Patches is run a tracert from the command prompt to the server and see where your hang up is.  In general DSL has a lot of crosstalk which will interfere with your signal going through which would explain why your speed fluctuates is because your ISPs DSL is saturated.  The only way to get around this is choose another infrastructure such as cable or fiber if it is available.  While some ISPs can "throttle" you per say I'm not sure this is really the case.  Before you submit your complaint to the CRTC do some research and run some tracerts to various locations close and far away and see if its more routing than anything else.  If you have generally a high latency in any location then yes your ISP could be playing dirty but if your latency is low then gets higher at various hops then its your routing.

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Hey Patches the reason why your speed is limited is because of your infrastructure DSL has a cap around 15mbps while Wolf and I are running most likely cable though Wolf might be running fiber optic.  So no matter how much you pay you will still experience the same issues.  Also remember that while your local server may say your good it depends how your ISP routes you.  This actually explains why I don't play on the Seattle server even though I have massive bandwidth.  When I play on Seattle I get packet loss as well however when I play on an EU server I get a better ping and zero packet loss.  The reason why my ping is better to EU is because I'm right on the transatlantic line that is purely fiber optic.  While out west its mainly coaxial cable with some fiber.  EU servers I run anywhere from 85-125 ms while for some reason Seattle sits at around 120 ms with a bit of packet loss.  While playing the other night players warped all around me which is why I sat back and sniped.

 

Now one thing you can do Patches is run a tracert from the command prompt to the server and see where your hang up is.  In general DSL has a lot of crosstalk which will interfere with your signal going through which would explain why your speed fluctuates is because your ISPs DSL is saturated.  The only way to get around this is choose another infrastructure such as cable or fiber if it is available.  While some ISPs can "throttle" you per say I'm not sure this is really the case.  Before you submit your complaint to the CRTC do some research and run some tracerts to various locations close and far away and see if its more routing than anything else.  If you have generally a high latency in any location then yes your ISP could be playing dirty but if your latency is low then gets higher at various hops then its your routing.

Thanks Ding...

 

Unfortunately Cable DSL is not available where I live. I am forced to use WISP, microwave.

 

I'll run tracert and see if anything stick out. I'm convince they are playing dirty.

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