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Having connections issues to our server? ...read here

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Posted

Our game server provider, i3D.net, has been outstanding when it comes to players with bad connections to the server.  The internet is a vast network of pathways to any one point, so every player connects differently to the game server.  If you are having issues like Drackula or ACS did, our provider may be able to help.  Here is an example of one player who was experiencing significant packet loss:

 

He download the WinMTR, and ran it for about 5 minutes, and PMed me the results:

 

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 115 | 115 | 0 | 0 | 1 | 0 |

|  va-184-6-0-1.dhcp.embarqhsd.net - 0 | 115 | 115 | 35 | 44 | 140 | 36 |

|  tx-184-6-171-193.sta.embarqhsd.net - 0 | 115 | 115 | 35 | 45 | 140 | 36 |

|  208-110-248-237.centurylink.net - 1 | 111 | 110 | 45 | 52 | 141 | 45 |

|  dcx2-edge-01.inet.qwest.net - 1 | 111 | 110 | 52 | 58 | 144 | 52 |

|  dcp-brdr-03.inet.qwest.net - 1 | 111 | 110 | 52 | 59 | 134 | 53 |

|  63.146.26.18 - 0 | 115 | 115 | 45 | 54 | 144 | 46 |

|  et-8-1-0.lax22.ip4.gtt.net - 0 | 115 | 115 | 108 | 120 | 302 | 118 |

|  72.37.138.206 - 5 | 99 | 95 | 122 | 131 | 235 | 125 |

| 251-52-244-162.hosted-by-mis.myisnetwork.com - 7 | 91 | 85 | 128 | 134 | 159 | 130 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

:peace:  I then created a support ticket to i3D.net with the results of the WinMTR readout

 

They sent me a response back and stated:

 

Hi Harold,

 

Thanks for reporting that, I can see the problem quite clearly on the return path and it appears to be caused by the peering between Cogent and CenturyLink. After some nudging the traffic is flowing over another path and I see that the stability is much better now.

 

Best regards,

 

After the i3D.net fix, ACS reported the following:

 

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|  192.168.1.1 -    0 |   66 |   66 |    0 |    0 |    1 |    0 |

|   va-184-6-0-1.dhcp.embarqhsd.net -    0 |   66 |   66 |   35 |   38 |   52 |   38 |

|   tx-184-6-171-193.sta.embarqhsd.net -    0 |   66 |   66 |   35 |   42 |  173 |   37 |

|   208-110-248-237.centurylink.net -    0 |   66 |   66 |   45 |   49 |   79 |   47 |

|   dcx2-edge-01.inet.qwest.net -    0 |   66 |   66 |   52 |   56 |   73 |   53 |

|   dcp-brdr-03.inet.qwest.net -    0 |   66 |   66 |   51 |   55 |  100 |  100 |

|   63.146.26.18 -    0 |   66 |   66 |   45 |   47 |   56 |   46 |

|   et-8-1-0.lax22.ip4.gtt.net -    0 |   66 |   66 |  108 |  110 |  120 |  109 |

|   72.37.138.206 -    0 |   66 |   66 |  115 |  119 |  128 |  117 |

|   251-52-244-162.hosted-by-mis.myisnetwork.com -    0 |   66 |   66 |  117 |  123 |  139 |  125 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

SUMMARY:  As you can see, he was rerouted, which gave him a cleaner path.  If you are experiencing similar problems connecting to the game server, where packet loss is an issue, please download the WinMTR app and send me the results.  I will then forward them to i3D.net, which is, by the way, the best game provider I have ever experienced in over 12 years.

|------------------------------------------------------------------------------------------|

 

These are my stats Ithink that my connection is quie lacking as well as the ping is quite high, But maybe its my provider any answer to help very much appreciated.

 

Many thanks Larry

 

||------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                               home.Home -    0 |  121 |  121 |    0 |    0 |    1 |    0 |

|                             10.31.226.1 -    0 |  121 |  121 |   40 |   51 |  232 |   75 |

|                           154.11.10.249 -    0 |  121 |  121 |  102 |  104 |  116 |  103 |

|            as49544.any2-la.coresite.com -    0 |  121 |  121 |  103 |  107 |  117 |  103 |

|251-52-244-162.hosted-by-mis.myisnetwork.com -    0 |  121 |  121 |  103 |  104 |  108 |  104 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

  • Author
These are my stats Ithink that my connection is quie lacking as well as the ping is quite high, But maybe its my provider any answer to help very much appreciated.

 

Many thanks Larry

 

It looks like you provider as far as the ping goes, but you have no packet loss, which is good.  

this is what mine looks like, just south of Memphis.

 

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    0 |  110 |  110 |    1 |    3 |   13 |   12 |

|                            96.120.15.93 -    0 |  110 |  110 |    8 |   13 |   39 |    9 |

|te-9-4-ur01.hernando.ms.malt.comcast.net -    0 |  110 |  110 |    9 |   15 |   37 |   22 |

|te-0-1-0-0-ar02.winchester.tn.malt.comcast.net -    1 |  106 |  105 |    0 |   14 |   26 |   14 |

|te-0-3-0-2-ar02.dannythomas.tn.malt.comcast.net -    0 |  110 |  110 |   11 |   16 |   42 |   14 |

|be-22258-cr01.dallas.tx.ibone.comcast.net -    0 |  110 |  110 |   20 |   24 |   53 |   23 |

|hu-0-12-0-1-pe03.1950stemmons.tx.ibone.comcast.net -    0 |  110 |  110 |   20 |   27 |   45 |   34 |

|                          173.167.57.114 -    0 |  110 |  110 |   30 |   36 |   65 |   43 |

|              xe-0-3-1.lax22.ip4.gtt.net -    0 |  110 |  110 |   61 |   72 |   94 |   65 |

|                           72.37.138.206 -    0 |  110 |  110 |   62 |   70 |   93 |   73 |

|251-52-244-162.hosted-by-mis.myisnetwork.com -    0 |  110 |  110 |   62 |   71 |   95 |   75 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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